Disawar Privacy Policy – How We Protect Your Data

1. Introduction

Disawar is an online entertainment platform offering sports betting, live casino, slot games, bingo and a VIP rewards programme — designed specifically for Pakistani players. When you use Disawar, you share certain personal information with us, and we take that responsibility seriously.

This Privacy Policy explains who we are, what data we collect about you, why we collect it, how long we keep it, who we share it with, and what rights you have over your own information. We have written this policy in plain language because we believe you deserve to understand exactly how your data is handled — not just receive a document full of legal terms that nobody actually reads.

References to "Disawar", "we", "us" or "our" in this policy refer to the operator of the Disawar platform. References to "you" refer to any individual who registers an account or uses the Disawar platform in any capacity.

2. Data We Collect

We collect personal data in several ways — directly from you when you register or use the platform, automatically as you interact with the platform, and in some cases from third-party sources such as payment processors.

2.1 Registration and Account Data

When you create a Disawar account, we collect:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Username and encrypted password
• Any additional information provided during identity verification (such as a copy of a CNIC or other identification document)

2.2 Transaction and Financial Data

When you make deposits or request withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets, we collect records of those transactions. We do not store full card numbers or sensitive payment credentials directly — these are handled by our payment processing partners using their own secure systems.

2.3 Platform Activity Data

We collect data about how you use the platform, including:

• Betting and gaming history — sports markets wagered on, casino games played, bingo sessions and results
• Bonus offer usage and VIP points activity
• Login times, session duration and frequency of use
• Support interactions — including chat transcripts and email correspondence

2.4 Technical and Device Data

When you access Disawar through a browser or the mobile app, we automatically collect:

• IP address and approximate geographical location (country/city level)
• Device type, operating system and browser version
• Pages visited and features used within the platform
• Referring URL (the page you came from before visiting Disawar, if applicable)

3. How We Use Your Data

The personal data we collect is used for the following purposes:

We do not use your personal data for any purpose that is incompatible with the purposes listed above without first seeking your consent or having a legitimate reason to do so.

4. Sharing Your Data

We do not sell, rent or trade your personal information to third parties for their own commercial purposes. We share your data only in the following limited circumstances:

4.1 Service Providers

We work with third-party companies that help us operate the platform. These include payment processors (who handle your JazzCash, Easypaisa and other PKR transactions), game providers (whose casino and slot titles are available on the platform), cloud hosting providers, customer support tools and fraud detection services. All service providers are contractually required to handle your data securely and only for the specific purpose we have engaged them for.

4.2 Legal and Regulatory Requirements

We may disclose personal data when required to do so by applicable law, court order or other legal process. We may also share data if we believe in good faith that doing so is necessary to protect the rights, property or safety of Disa war, our users, or others.

4.3 Business Transfers

If Disawar undergoes a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via the platform or email if such a transfer results in a material change to how your data is handled, and you will be given the opportunity to close your account if you do not wish your data to be transferred.

5. Payment Data

All PKR transactions on Disawar — whether you are depositing via JazzCash, Easypaisa, Raast, bank transfer, debit or credit card, or a mobile wallet — are processed through secure, third-party payment gateways. These providers use encryption and tokenisation technology to protect your financial information.

Disawar retains records of transaction amounts, dates, methods and statuses for account management, dispute resolution and record-keeping purposes. We do not store full card numbers, CVV codes, or mobile wallet PINs on our own systems. If you add a payment method to your account for future use, only a tokenised reference is stored — the actual credentials remain with the payment processor.

All deposits and withdrawals on Disawar are processed in Pakistani Rupees (PKR). Transaction records are retained for the period required by our standard data retention policy, outlined in Section 7 below.

6. Cookies & Tracking Technologies

Disawar uses cookies and similar technologies (such as local storage and session tokens) to make the platform work properly and to understand how it is being used. Here is a plain-English summary of what we use and why:

We do not use third-party advertising cookies or allow ad networks to place tracking cookies on the Disawar platform. You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use the platform normally.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards. The specific retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, to meet standard record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Platform activity data (betting/gaming history): Retained for the duration of your account and for up to two years after account closure.
• Support correspondence: Retained for up to three years from the date of the interaction.
• Technical and device data: Retained in aggregated or anonymised form for analytical purposes; individual-level technical logs are retained for up to twelve months.

When your data is no longer required for any of the purposes outlined in this policy and the applicable retention period has expired, we securely delete or anonymise it so that it can no longer be linked back to you.

8. Security Measures

Protecting your personal data is a priority for Disawar. We apply a combination of technical and organisational security measures to reduce the risk of unauthorised access, accidental loss or disclosure of your data. These include:

• Encryption of all data in transit using TLS (Transport Layer Security) to protect information as it moves between your device and our servers.
• Encryption of sensitive data at rest, including account credentials and identity documents.
• Role-based access controls that limit access to personal data to employees and contractors who genuinely need it to perform their job functions.
• Regular internal security reviews and vulnerability assessments of our platform and supporting infrastructure.
• Two-factor authentication options available to players wishing to add an extra layer of security to their account login.
• Monitoring systems that flag unusual login behaviour or activity patterns that may indicate a security incident.

While we take every reasonable precaution, no system is completely immune to security risks. In the unlikely event of a data breach that is likely to affect your rights or interests, we will notify you as promptly as possible through the contact details associated with your account.

9. Your Rights

You have a number of rights in relation to the personal data that Disawar holds about you. These are summarised below:

• Right of Access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe following verification of your identity.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many of your account details directly through your account settings.
• Right to Erasure: In certain circumstances — for example, where your data is no longer needed for the purpose it was collected — you may request that we delete your personal data. Please note that some data may need to be retained to meet our record-keeping obligations even after an erasure request.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can do this through your account settings or by contacting support.
• Right to Data Portability: You may request a copy of certain personal data in a structured, commonly used format so that it can be transferred to another service provider if you wish.

To exercise any of these rights, contact our customer support team via the live chat on the platform or by email at [email protected]. We may need to verify your identity before processing the request. We aim to respond to all data rights requests within 30 days.

10. Minors

Disawar is strictly an adult platform — registration and use are permitted only for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we discover that personal data has been collected from an individual who was under 18 at the time of registration, we will immediately suspend the account, delete the associated personal data (subject to any retention obligations that may apply), and where relevant, return any deposits that were made.

If you believe that a minor has registered an account on Disawar, please contact our support team immediately so we can investigate and take appropriate action.

11. Marketing Communications

Disawar will only send you promotional and marketing communications — such as bonus offers, PSL season specials, new game announcements or platform updates — if you have opted in to receive them at registration or through your account preferences.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your account settings.
• Clicking the unsubscribe link in any marketing email we send you.
• Contacting our support team and requesting that your marketing preferences be updated.

Please note that opting out of marketing communications does not affect your receipt of transactional or service messages — such as withdrawal confirmations, account security alerts or important updates to our terms and policies. These are necessary communications related to your account and cannot be disabled.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the way we operate the platform, changes in the services we offer, or changes in applicable standards and best practices. When we make significant changes, we will notify registered users via the platform or by email to the address associated with their account.

The "Last Updated" date at the top of this page will always reflect when the most recent version of the policy was published. We encourage you to review this page periodically, particularly after receiving a notification of an update. Continued use of the Disawar platform after an update to this policy constitutes your acceptance of the revised version.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Disawar handles your personal data, please get in touch with our team. We are available around the clock via live chat on the platform, and you can also reach us by email:

[email protected]

Please include your registered username and a brief description of your query so we can assist you as efficiently as possible. For data rights requests — such as access, rectification or erasure — please also confirm the email address associated with your account so we can verify your identity before processing the request.

For details about how we handle your account under our terms of service, please review our Terms and Conditions. For guidance on managing your gaming activity, budget and time spent on the platform, please visit our Responsible Gaming page.